Cancellations: Cancellations for all services must be made a minimum of 24 hours prior to scheduled service. You will be charged for any scheduled visits that fall within a 24 hour period of cancellation.
Illness: Sick pets should be under the supervision of a professional veterinarian. We will not schedule visits to pets who are known to be ill; however, we will gladly provide service to pets who simply require medication or have special requirements, such as elderly pets.
Payment: Full payment is required at the start of service. An invoice will be left for you by your sitter. Cash/check/credit cards/PayPal are accepted. Make checks out to TailBlazers. There is a $25 fee for returned checks. 50% deposit required for all Vacation Care reservations.
Reservations: Reservations must be made a minimum of 3 days in advance for returning clients and 5 days in advance for new clients. Last minute reservations taken on a case by case basis for established clients only.
Keys: Your sitter will collect a set of keys from you. If you have an alarm system please let us know how to operate & codes. We prefer to retain your spare keys on file for future services or those last minute needs you may have; however, in the event you want your keys returned an additional $10 pick up/drop off fee will apply.
